Description

Context & overview

Galdus, one of the largest VET providers in Lombardia, introduced a Virtual Assistant powered by AI to improve the way students, families and companies interact with the institution. The initiative responds to the growing demand for fast, transparent and accessible information, while reducing the administrative burden on front-office staff.

 

Challenges addressed

Increasing number of enquiries from students and families generated overload for administrative staff.

Lack of a single access point for FAQs, enrolment and internship information.

Delays in responding to companies seeking quick guidance on training and placement services.

 

Solution implemented

Galdus launched an AI-based chatbot integrated into its website and communication channels. The assistant provides immediate answers to FAQs, supports families during enrolment and guides companies in accessing services. The Virtual Assistant ensures 24/7 accessibility.

 

Impact & results

Faster, more consistent responses to students and families.

Enhanced governance capacity through data collection on recurring questions and needs, enabling constant service improvement.

Reduced workload for front-office staff and improved satisfaction and engagement with institutional services.

Reference Link

https://www.galdus.it